Frequently Asked Questions
Everything you need to know about your Modus Furniture experience.
What is the typical delivery timeframe for large furniture items?
Standard shipping for large items typically takes 7-14 business days. Once your order leaves our warehouse, our freight partner will contact you directly to schedule a convenient delivery window.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium White-Glove Delivery which includes room-of-choice placement, full assembly, and removal of all packaging materials for an additional fee at checkout.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original, unassembled condition. Please note that return shipping fees may apply unless the item arrived damaged or defective.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status by logging into your Modus Furniture account.
What kind of warranty comes with Modus Furniture products?
All of our furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you design your space now and pay over time.